More pork coming mid-November. More beef coming mid-December.

Terms of Service

For Shady Grove Ranch - https://shadygroveranch.grazecart.com

SGR Online Ordering System Terms of Use - Updated 9/12/2018

Ordering Particulars

Online Order Totals
Online cart totals at the time of order submission are approximate. Almost all of our products are sold by exact package weight. We do our best to use accurate estimates, but occasionally your final total may be more or less than quoted during the checkout process.


Online Inventory Accuracy
Our inventory numbers are not exact. While we try to be conservative when "stocking" our online store, occasionally there may be issues that cause the available inventory to be lower than expected. If this occurs, we will try to contact you prior to the drop you select to see if you would like to make a substitution.


Waiting List/Holding Policy
We no longer hold orders if you cannot make it to the drop you select. In these cases, your order will be cancelled and refunded, minus the handling fee incurred. You may then re-order the items at a more convenient time. 

If there is a particular product out of stock and you wish to be informed when it becomes available, please let Jerica know via our contact page on this site. She will contact you via email.

Delivery Day

Drop-Point Minimum
We are truly a family-run business. Most of the work is done by Matt and Jerica with the support of the grandparents, at times an employee or two, and occasional volunteer help on the side. That said, we reserve the right to cancel a drop point delivery if the total amount ordered is not enough to cover our time and travel to the drop point (there is no individual minimum order). Should this occur, the full amount for any charges will be refunded.

In almost 8 years of farming, this has happened only once or twice, so it is extremely rare! If it should happen, we will notify relevant customers prior to the drop by phone or email. Please spread the word among friends to help us increase the orders for a given drop point! You may even gather enough interest to host a drop at your own home or business! Don't forget--even if we don't yet offer a drop in your town, you can always come out and pick up at the farm!



Delivery Cancellations

On our part: We do our utmost to fulfill our commitment to meet customers on delivery date at the scheduled time. There have been one or two times in the past that emergencies arose and we were not able to make a drop. In these cases, we will contact those who have placed orders, first, to notify you that the drop is canceled or postponed, and second, to determine if you wish us to hold your order for another pickup time, or simply cancel it. In either case, there would be no handling or cancellation fee incurred.

On your part: Ordering through our system is a commitment to purchase, and we ask that you make all efforts to pick up your order on time at the location you specify during checkout. By ordering, you understand that if your order is not picked up at the specified drop, you may incur a non-refundable restocking charge of 10% of the order total or a minimum of $10 per order. This applies even if the order is transferred to another drop, in which case your order will need to be cancelled, refunded (less the handling fee), and re-billed.

We understand the occasional extenuating circumstance (we're human, too!), but please be respectful of our time and effort to get your order to you. If you need to reach us on delivery day, Matt can be reached at 903-806-2775 and Jerica at 903-241-2775. Our office landline is 903-665-7076.


Returns

Cooking
Our website contains many recipes and cooking tips. Please check it out or ask if you have questions about how to cook something. Our animals truly are pasture-raised, meaning they get exercise and don't just stand around in a feedlot getting fat all day, so the meat will be firmer in texture, have more developed sinew, and be leaner than corn-fed, and must be cooked with that in mind. We cannot give refunds for uninformed cooking, but we are happy to help you learn so that every cut turns out great. Signing up for our email newsletter is a great way to get more information and tips about how to cook and store our products!


Quality
We try to screen every cut that passes into our store inventory to ensure high quality meats for our customers. However, we occasionally miss cuts with very large bones or excessive fat. (Note: Our hogs are heritage breeds developed for lard production and they will have fattier cuts than commercial. Embrace the fat! However, if you feel a cut is truly excessive, let us know.) Please contact us with photos if you have issues. We're not interested in leaving you with a bad experience. Talk to us if you are unhappy!


Payments
Beginning September 12, 2018, all payments for delivery point orders must be made via credit card online through our online store. On-farm pickups may be paid either online via credit card or upon pickup via cash, check, or swiped card.

We also offer a “cash discount” program called the Edible Savings Account. Read about that here.  


Bad Check Policy
We have wonderfully honest customers and have never had an unreimbursed bounced check. If your check bounces, please plan to pay the full amount plus incurred fees. If it happens more than once, we may request that you pay cash or credit going forward.


Shipping
We do not routinely ship. Though we primarily advocate buying locally-raised food, we understand the difficulty of finding food raised to high standards. We will entertain the idea of shipping frozen products (not eggs) via 2-day USPS where available. We can ship 15-30 pounds of frozen product (per box) to you at a final shipping cost of around $3-5 per pound. If you are interested in this, please contact Jerica by phone: 903-665-7076.