Here you'll find all the important details for using our monthly Longview pickup service.
Longview Pickup
Third Thursday of each month (except for occasional reschedule due to holiday).
North end of large blue building located at:
6582 Judson Rd
Longview, TX 75605
Arrival Time
By last name starting with:
- A-G: 10:15
- H-M: 10:30
- N-Z:10:45
If your assigned time doesn't work for you, just come between 10:15 and 10:45. We have other deliveries scheduled so timeliness is appreciated!
Contact Info
We will send a courtesy reminder text to your number on file about an hour before pickup time. If you need to reach us, here are our contact numbers:
- Jerica’s mobile: 903-241-2775 (voice or text)
Matt’s mobile: 903-806-2775 (voice or text)
Ranch text-back number: 833-761-7296 (delivery day text only)
Pickup Procedure
Reduce Your Wait
Writing your name in black marker on a sheet of scrap paper helps us begin preparing your order while you're in line. Big and bold so we can see it from far away!
Clear a spot in your vehicle for your order. We're happy to put your bags in your cooler if it's easy to access.
Box and Carton Return
We accept CLEAN:
1. SGR brand egg cartons. Open and nest to reduce storage space.
2. SGR egg boxes and SGR wax meat boxes.
We appreciate the opportunity to reduce waste and cost!
Drive-Thru
We drive a retired Red Cross ambulance (or sometimes a green Dodge truck or tan shuttle bus). Please remain in your car and pull up to our table with your driver's side closest and we'll get your order loaded for you. Please drive carefully and do not block traffic at any time.
If something weird happens and our line is backed up, please don't block the main road. Just circle around the block or pull into the shoulder. (This hasn't ever happened... it's just an "in case" statement so we keep everyone safe and maintain a good relationship with our host site by not causing traffic problems.)
Here is a satellite view our our Longview set-up:
Pickup FAQ
How will my order be packed?
Most of your order will come pre-packed in plastic grocery sacks weighing up to 10 lb each. If the frozen portion of your order is over 20 lb, we may elect to pack it in a box. Cold/Dry items may be packaged together in bags and/or boxes.
Do I need ice or a cooler?
No, in fact, we do not recommend "wet ice" at all, as your packages will arrive home soggy and may cause issues with sticking together after you place them in your home freezer. A better option if you must travel a long distance after pickup is to purchase dry ice. You can find it at Kroger or Brookshires. Only suggested for 2+ hours driving after pickup. Otherwise it may be overkill :-) If you need to transfer a large order from boxes to coolers, please do so after you pull away from the loading spot.
Local folks probably don't need to worry about coolers at all, unless you have other stops or it is very hot weather or you have very heat-sensitive items like butter or cream. But if you do have an empty cooler, using it to transport your items home can be handy to keep them from sweating on a hot day.
What if something's wrong with my order?
Don't worry--we never make mistakes! ;-) Totally kidding! We hand-pack every order. If you discover that something is missing or mispacked or just not up to your expectations, please email or call us after you get home. We don't bring any extras (besides a small emergency stash of eggs), so we probably can't fix it on delivery day, but we will definitely make it right.
Why doesn't my total match the one I received when I placed my order?
Reason 1: Weight variation. Since most of our products are sold by actual weight, there is natural variation from package to package. The total you see when you're shopping is based on typical product weight. We only bill what you actually receive, so sometimes if a package is heavier than estimated, your total will be higher than originally estimated. We aim to land within about 10% of estimated pack size, but if something is running large and you ordered a lot of packages, it can make your total vary more than usual. But you only pay for what you actually get.
Reason 2: Inventory shortages. Very rarely, we don't have as many of something as we thought (or a package will turn up damaged and cause us to run short.) We try really hard to let you know about these shortages ahead of time in case you want to make substitutions. If nothing else, we'll try to include it in your order notes or mention it during pickup. You'll receive a detailed invoice that shows the total weight of every package you receive. Anything you don't receive will show 0 weight and will not have a charge, but it will still be listed on your invoice to show that you attempted to order it.
Can I drop off my next ESA payment during pickup?
Yes! Many of our Edible Savings Account members "refill" their ESA during delivery. We just ask that your payment be clearly marked so we can get it applied to the correct account. If you pay cash, put it in an envelope with your name and the amount. If you pay by check, please make sure the name on the check matches the name on your account, or just add it to the memo line.
