Here you'll find all the important details for using the monthly Tyler pickup service.
Schedule:
First Thursday of each month (except for occasional reschedule due to holiday)
Arrival Time
By last name:
- A-G: 10:15
- H-M: 10:30
- N-Z:10:45
If your assigned time absolutely doesn't work, just come between 10:15 and 10:45. We depart at 11.
Pickup Procedure:
Optional "Help A Farmer" Tip
Writing your name in black marker on a sheet of scrap paper helps us begin preparing your order while you're in line. Big and bold so we can see it from far away!
Box and Carton Return
Boxes: We DO currently have a method of safely recycling order boxes and egg cartons. If you'd like to help us reduce cost by returning your boxes and cartons, please check it for cleanliness (just toss it if it's visibly dirty). Then simply drop them off when you pick up your next order. We do not accept other brands of cartons.
Drive-Thru - Updated December 2021
Due to an upcoming construction project at Good Shepherd School, we need to change our pickup spot to the opposite side of the school. Until further notice, we will meet on Hamvassy. Please view the map below and plan to enter via Sunnybrook to S Robertson, then take a right on Hamvassy and approach our pickup from your passenger side. This will prevent traffic issues on the narrow street. Please DO NOT enter directly from Jacksonville.
Please clear a spot in your trunk or backseat ahead of time. Please remain in your car and form a line (do not pull into a parking space). Pull up to our farm ambulance or beige shuttle bus with your PASSENGER side closest. We'll get your order loaded for you. Please drive carefully and do not block traffic at any time.
If something weird happens and the line is backed up, please don't block the main road. Just circle around the block. (This hasn't ever happened... it's just an "in case" statement so we keep everyone safe and maintain a good relationship with our host site by not causing traffic problems.)
Here is how the pickup will work beginning December 2021. (Or click this link to view the map.)
How will my order be packed?
Your order will come pre-packed in plastic grocery sacks weighing up to 10 lb each. If your order is over 15 lb or has fragile items, we may elect to pack it in a box. If you are traveling a distance and need to transfer your items to a cooler, please do so after you pull away from the loading spot. Cold will be packed separately from frozen.
What if something's wrong with my order?
Don't worry--we never make mistakes! ;-) Totally kidding! We hand-pack every order. If you discover that something is missing or mispacked or just not up to your expectations, please email or call us after you get home. We don't bring any extras (besides a small emergency stash of eggs), so we probably can't fix it on delivery day, but we will definitely make it right.
Why doesn't my total match the one I received when I placed my order?
Reason 1: Weight variation. Since most of our products are sold by actual weight, there is natural variation from package to package. The total you see when you're shopping is based on typical product weight. We only bill what you actually receive, so sometimes if a package is heavier than estimated, your total will be higher than originally estimated. We aim to land within about 10% of estimated pack size, but if something is running large and you ordered a lot of it, it can make your total vary more than usual. But you only pay for what you actually get.
Reason 2: Inventory shortages. Very rarely, we don't have as many of something as we thought (or a package will turn up damaged and cause us to run short.) We try really hard to let you know about these shortages ahead of time in case you want to make substitutions. If nothing else, we'll try to mention it during the pickup. You'll receive a detailed invoice that shows the total weight of every package you receive. Anything you don't receive will show 0 weight and will not have a charge.
Can I drop off my next ESA payment during pickup?
Yes! Many of our Edible Savings Account members "refill" their ESA during delivery. We just ask that your payment be clearly marked so we can get it applied to the correct account. If you pay cash, put it in an envelope with your name and the amount. If you pay by check, please make sure the name on the check matches the name on your account, or just add it to the memo line.
Delivery Day Contact Info
- Jerica mobile: 903-241-2775
- Matt mobile: 903-806-2775
- Ranch office: 903-665-7076 (voice only)
Note: It's REALLY hard for us to take calls during the pickup so if we don't answer and you have an emergency, shoot Jerica a text or keep trying one of the mobile numbers. Don't forget to include your name with texts!
